Privacy Policy

Last updated: 15th August 2026

Your privacy is important to us. This Privacy Policy explains how Crip Life™ collects, uses and protects personal information when you visit or interact with our website.

Crip Life™ is a Busy Life™ publication operated by Busy Life Ltd (Company No. 04642722).

1. Information we collect

We may collect personal information when you voluntarily provide it to us, for example when you:

• contact us by email;
• submit an article, personal story, interview, review or other content;
• participate in a survey or other activity;
• leave a comment or review on our website;
• complete an interview consent form;
• sign up to receive our newsletter; or
• otherwise interact with Crip Life™.

Depending on how you interact with us, this information may include your name, email address and any other information you choose to provide.

We only ask for information that is reasonably necessary for the purpose for which you provide it.

2. Newsletter subscriptions

Our free newsletter is delivered using Substack.

When you subscribe to the Crip Life™ newsletter, your email address and any other information required by Substack to manage your subscription are processed by Substack.

We use this information to manage your subscription and deliver Crip Life™ newsletters to you.

Substack may also provide us with information about newsletter engagement, such as whether emails have been opened or links have been clicked, where this information is made available through the platform.

You can unsubscribe from the Crip Life™ newsletter at any time using the unsubscribe option included in our emails.

Substack may process personal information outside the United Kingdom. Its processing of personal information is also subject to Substack’s own privacy policy and terms.

3. Interview consent forms

Crip Life™ uses Google Forms to collect consent from people who participate in interviews for publication on the website and related Crip Life™ platforms.

The interview consent form may collect information such as your name, email address and confirmation that you consent to being interviewed and to the resulting interview being edited, published and shared by Crip Life™. It may also record any specific permissions or preferences provided by you as part of the consent process.

Information submitted through the interview consent form is used to document and manage your consent and to support the publication and management of your interview.

We retain consent records for as long as reasonably necessary to demonstrate that appropriate permission was obtained and to manage the published content.

The form is hosted using Google Forms, meaning information submitted through it is processed using Google’s services.

Please do not provide sensitive or confidential personal information through the consent form unless it is specifically requested and necessary for the interview consent process.

4. Website usage and Google Analytics

We use Google Analytics 4 (GA4) to help us understand how people use the Crip Life™ website.

This may include information such as:

• the pages visitors view;
• how visitors arrive at our website;
• approximate geographic information;
• device and browser information;
• interactions with our website; and
• general website usage and engagement information.

We use this information to understand which content is being viewed, improve the website, identify areas of interest and understand how visitors interact with Crip Life™.

Google Analytics cookies and similar technologies are not used for visitors who do not provide consent for analytics cookies through our cookie consent system, where consent is required.

Google processes information in accordance with its own privacy policies and terms.

5. Cookies

Crip Life™ uses cookies and similar technologies to make the website function, remember preferences, understand website usage and, where consent has been provided, support analytics and other non-essential functionality.

Our website uses the GDPR Cookie Compliance plugin to manage cookie consent.

Cookies may be categorised as:

• Necessary cookies – required for the website and certain functions to operate;
• Analytics cookies – used to understand how visitors use the website, including through Google Analytics;
• Preference or functionality cookies – used where necessary to remember settings or provide particular website functionality; and
• Other non-essential cookies – where applicable, which will only be used where the appropriate consent has been provided.

You can change or withdraw your cookie preferences using the cookie settings available on our website.

Some cookies may also be placed by third-party services that are integrated into or linked from our website. These third parties are responsible for their own use of cookies and personal information.

6. WordPress, hosting and website services

Crip Life™ operates using WordPress and website hosting services.

Technical information may be processed as part of providing, securing and maintaining the website. This can include information such as IP addresses, browser information, device information, requests made to the website and other technical information contained in server logs.

This information may be used to maintain website security, identify technical problems, prevent abuse and ensure the website operates correctly.

7. Reviews and feedback

Crip Life™ collects and publishes different types of reviews and feedback.

Client reviews and testimonials

Crip Life™ uses the Site Reviews WordPress plugin to collect and display reviews and testimonials from clients who have used our advertising services.

When a client submits a review, we may collect information such as their name, organisation, email address, rating and the content of their review. We use this information to manage the review and, where appropriate, display the review or testimonial on the Crip Life™ website.

Reviews may be publicly visible once published. We will not publish an email address or other private contact information as part of a publicly displayed review.

Accessibility feedback

Crip Life™ also invites people to provide feedback about the accessibility and user experience of our website through our “How Accessible Is Crip Life?” page.

Information provided through accessibility feedback may be used to understand people’s experiences of using Crip Life™, identify accessibility issues and help us improve the accessibility and usability of our website and content.

Where feedback is published on the website, we will only publish information that is appropriate for public display.

If you submit a review or feedback and subsequently wish to amend or remove information you have submitted, please contact us at editor@criplife.co.uk.

8. Social media and third-party services

Crip Life™ includes links to and may display content or functionality from third-party services, including social media platforms such as Facebook, Instagram, LinkedIn and Threads.

We may also link to or embed content from other third-party websites and services.

When you interact with a third-party service, you may be taken to that provider’s website or that provider may process information about your visit or interaction.

These third parties have their own privacy policies and terms, and Crip Life™ is not responsible for how they process personal information.

9. Contacting Crip Life™

If you contact us by email, we will use the information you provide to respond to your enquiry and, where appropriate, to deal with your request.

We do not use information submitted through an enquiry simply for unrelated marketing purposes.

You can contact Crip Life™ at:

Email: editor@criplife.co.uk

10. How we use personal information

We may use personal information to:

• operate and maintain the Crip Life™ website;
• respond to enquiries and communications;
• manage content submissions and contributions;
• administer reviews and feedback;
• manage interview consent records;
• send newsletters where you have subscribed;
• understand how visitors use our website;
• improve our content, website and services;
• protect the website against spam, fraud and security threats;
• comply with legal and regulatory obligations; and
  protect our rights, property and legitimate interests.

We will only process personal information where we have an appropriate lawful basis for doing so, such as consent, performance of a contract, compliance with a legal obligation or our legitimate interests.

11. Sharing personal information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where this is necessary to operate the website or provide a service you have requested.

These may include providers of website hosting, analytics, newsletter delivery, form hosting, review management and other website functionality.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

We may also disclose information where required to do so by law, regulation, court order or other valid legal process, or where necessary to protect the rights, property or safety of Crip Life™, Busy Life Ltd or others.

12. International transfers

Some of the third-party services we use may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

13. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the relevant service, to meet legal or accounting requirements, or to resolve disputes and enforce our agreements.

The length of time information is retained will depend on the type of information and why we hold it.

Interview consent records may be retained for as long as reasonably necessary to demonstrate that appropriate consent was obtained and to manage the associated published content.

14. Your data protection rights

Under UK data protection law, you may have rights including the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• ask us to restrict how we process your information in certain circumstances;
• object to certain types of processing;
• withdraw consent where processing is based on consent; and
  request certain information in a portable format where applicable.

These rights are subject to certain legal exemptions and conditions.
If you would like to exercise one of these rights, please contact us using:
editor@criplife.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

15. Other Crip Life™ Services and External Links

Our website contains pages and links relating to our wider services and activities, including our advertising service, donation page and Busy Life™ Stores. These pages may link to external websites, payment services, retailers, organisations or other third-party platforms.

Where you follow a link to a third-party website or service, that organisation may collect and process your personal information in accordance with its own privacy policy. Crip Life™ does not control the privacy practices of these external organisations and you should review their privacy policies before providing personal information or making a payment.

Where you contact Crip Life™ directly through these pages, for example by email or another Crip Life™ contact method, any personal information you provide will be handled in accordance with this Privacy Policy and used only for the purpose for which you provided it.